Our Commitment
Every complaint is recorded, acknowledged within 3 working days and resolved within 15 working days. If we cannot resolve it, we tell you where to escalate.
How to Lodge a Complaint
Email: investvedant@gmail.com
Phone: +91-9619132886
Letter or in person: Shraddha, Plot No. 1170, Sainagar, N-6 CIDCO, Aurangabad (Chhatrapati Sambhajinagar), Maharashtra – 431003 (Monday to Saturday, 10:00 AM to 6:00 PM)
Investor Complaint Form: available on this website and at our office.
Complaint Resolution Flow
Step | What happens | Timeline |
1. Complaint received | Entered in the Complaints Register with a reference number. | Day 0 |
2. Acknowledgement | Written acknowledgement with reference number and expected resolution date. | Within 3 working days |
3. Review | Transaction records and communication checked; cause identified. | Day 3 to Day 10 |
4. Resolution | Resolution and corrective action communicated in writing. | Within 15 working days |
5. Closure | Closed on investor confirmation; record kept for 5 years. | After resolution |
Escalation Matrix
Level | Escalate to | When | Contact |
L1 | Vedant Financial Services | First point of contact | investvedant@gmail.com | +91-9619132886 |
L2 | Concerned AMC / RTA | Not resolved at L1 within 15 working days | AMC Investor Service Centre (see AMC website) |
L3 | SEBI SCORES | Not resolved at L2 within 30 days | https://scores.sebi.gov.in/ |
L4 | SMART ODR | Unresolved after SCORES; online conciliation / arbitration | https://smartodr.in/ |